Transformative Insights: Navigating the Future of Business Process Management and Outsourcing in 2021

Business Process Transformation Horizons

March, 2021

Price: $995.00

Summary:

This comprehensive report identifies emerging trs influencing business process management and outsourcing strategies. It provides valuable insights for enterprises looking to understand peer transformation efforts, evolving engagement dynamics in outsourcing deals, and highlights service provider capabilities geared towards future readiness.

The report also explores areas where service providers are investing in technology development and strategic partnerships to meet the changing needs of businesses and ensure their future success.

Why is this Report Important?

Traditionally, business process management BPM and IT transformation were considered distinct fields. However, with advancements like BPM software, enterprise resource planning ERP, robotic process automation RPA, and digital platforms, there's a growing convergence between these areas. The COVID-19 pandemic has accelerated this tr.

Key insights from our interactions with senior executives, subject matter experts, industry leaders, and Avasant Fellows, along with learnings from consulting engagements, form the basis of this report.

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The market trs, insights, and recommations are derived from ongoing conversations with business leaders, technology vors, domn specialists, as well as first-hand knowledge gathered through our firm's consulting projects.

Table of Contents:

• Introduction pages 3-6

• Executive Summary pages 7-8

• Trs in Business Process Transformation Market pages 9-18

  • Socio-economic impacts due to COVID-19

  • Shifts in outsourcing drivers

  • Enterprises adapting and mitigating COVID-19 impact through BPO adoption

  • Rise of digital operations

  • Increased demand for low-touch solutions

  • Data analytics andadoption by enterprises

  • Surge in platform and BPM tool usage amidst the pandemic

• Evolution of Outsourcing Engagements pages 19-25

  • Changing nature of outsourcing relationships

  • Increasing need for digital full-time equivalent FTEs talent

  • Enterprises utilizing providers for process reengineering and optimization

  • Digital operations driving IT-BPO convergence

  • Rising demand for service providers with system integration capabilities

• Future Readiness of Business Process Transformation Service Providers pages 26-34

  • Evolving engagement dynamics in outsourcing

  • Requirement for digital FTEs across the industry

  • Enterprises leveraging providers for process improvement and innovation

  • The role of digital operations in integrating IT and BPO services

  • Importance of data analytics and integration with business processes

Additional Resources:

• Business Process Services – Provider Trs Q4 2023 CY 2023 RadarView Report

• Digital Enterprise 5.0: Navigating theEra

• Manufacturing Digital Services 2024 RadarView Report

• Manufacturing Digital Services Market Insights

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Avasant’s research is based on information gathered from publicly avlable sources, expert interviews, and insights shared through ongoing engagements with industry leaders and subject matter experts. Avasant makes no clm of ownership for any data or insights used in its reports.

Our objective does not orse specific providers, products, or services; instead, we m to provide an unbiased view on the state of business process transformation and outsourcing trs as they evolve. Avasant assumes no liability for errors, omissions, or the accuracy of information provided in our research publications.

Avasant's research is conducted with a focus on providing actionable insights and recommations. Providers recognized in these publications have not been solicited to participate, nor does their inclusion imply orsement by Avasant.

Avasant disclms all warranties, both express and implied, including those related to merchantability and fitness for a specific purpose. Graphics, descriptions, research, samples provided within the reports or any other content may not be republished without prior permission from Avasant.

All rights are reserved by Avasant for its research publications and content.
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